Privacy Policy

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name
• Phone number
• Email address
• Details related to your loan, credit card, or recovery concern
• Information you voluntarily provide when contacting us
• Website usage and technical information, such as IP address, browser type, device information, and pages visited

2. How We Use Your Information

The information you provide may be used to:

• Understand your loan or recovery-related concern
• Provide guidance and assistance
• Respond to your enquiries and communication
• Improve our services and website
• Communicate with you regarding your enquiry or service
• Maintain records necessary for our business and service operations

We do not use your personal information for purposes unrelated to the service or enquiry without appropriate basis or consent.

3. Protection of Your Information

We take reasonable measures to protect the information shared with us against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and therefore we cannot guarantee absolute security of your information.

4. Sharing of Information

We do not sell or rent your personal information.

Your information may be shared with relevant professionals, service providers, or third parties only where reasonably necessary to provide our services, operate our website, comply with legal requirements, or protect our rights and users.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance your browsing experience.

You may choose to disable cookies through your browser settings. However, some website features may not function properly as a result.

6. Third-Party Services

Our website may use third-party tools or services such as analytics, communication, hosting, or other technology providers. These third parties may process certain information according to their own privacy policies and applicable laws.

We encourage users to review the privacy policies of such third-party services where applicable.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, or comply with applicable legal and regulatory requirements.

8. Your Privacy Choices

You may contact us if you wish to:

• Ask what personal information we may hold about you
• Request correction of inaccurate information
• Ask about the use of your information
• Request deletion of information where applicable

Requests may be subject to applicable legal or operational requirements.

9. Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable requirements.

Any updated version will be published on this page with the revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the way your information is handled, you can contact us through the contact details provided on our website.